Services
Total Services
Customer Support
We provide total support for the construction of a new inbound call/contact center and outsourcing by using multi-channels such as telephone, fax, e-mail, and web.
[ Advantage ]
- Correspond to a high communication skill and an original "hospitality mind".
- Realization of the reduction of cost effectively and better quality.
- Make use of various channels such as telephone, fax, e-mail, web, and the latest know-how.
[ Service Menu ]
| Operation of order center | Operating of order center duties by using the multi-channels such as telephone, fax, an e-mail, and web. |
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| Settlement duties | Carrying out to various financial duties about the order center. |
| Delivery duties | Carrying out delivery duties by cooperating with the tie-up distribution company quickly and safety, including the management of the database. |
| Various inquiry reception | Corresponding to "the hospitality mind" to an inquiry and objection, various changes from a customer. |
| Technical help desk | The communicator with high quality skills provide a help desk services. |
| Network support | Professional engineers support to the various business about network system, such as a design to construction and operative maintenance. |
Sales Promotion
While offering campaigns and promotions, we build strong relationship between companies and customers by outbound services. We suggest methods to carry out these promotions effectively, including arrangement high quality communicator.
[ Advantage ]
- A professional communicator will support customers overall.
- It is unnecessary for additional investment in facility, and the evasion of trouble is possible at the same time, too.
- Accomplishment of target is possible by the promotion on demand.
[ Service Menu ]
| Market research | We research a market totally by collection of data, investigation, analysis, and make a report to practice the direct marketing. |
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| Follow call | We approach to a customer periodically, or after we send a direct mail. This is useful for market research and rate demand, also it is possible to get information on the next strategy by combining data mining with results. |
| Technology | We offer technology such as automatic call system, recording system, and CRM system, to carry out sales promotion effectively and efficiency. |
Contact Center(Call Center) Construction Services
We support to administrate totally by advanced technology, such as multi-channel, telephone, fax, e-mail, and web, to the construction of the new contact center (call center).
[ Advantage ]
- We realize the best performance in cost by building the contact center of the most suitable scale to the volume of duties.
- Safe and secure contact center with advanced technology will gather information by using multi-channel effectively.
- We support to a customer by " the hospitality mind" that is high quality.
[ Service Menu ]
| Contact center (call center) construction services |
We build the high quality contact center(call center) by the accumulated know-how. |
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| Contact center (call center) operations |
We solve all problems about contact center (call center) from system design to the management of talented person. |
| Technology | By the following advanced technology, it is possible to build stable contact center (call center) for a customer. ・ACD（Automatic Call Distribution） ・IVR（Interactive Voice Response） ・CTI（Computer Telephony Integration） ・WFM（Work Force Management） ・Recording sound and logging system ・CRM（Customer Relationship Management） |
[ Process ]
