Services

Individual Services

Consulting Services

Trainers who have qualification of Help Desk Institute (HDI - Japan) carry out the various consulting for quality improvement.

  • Telemarketing consultation
    • Professional consultant give advices about the report of evaluation for in-house operations, the startup of the contact center (call center), and the advice of improvement or training.
  • Reception quality/Investigation of customer satisfaction
    • We help to make a better communications between clients and customers by suggesting about training menu, for raising the efficiency of the reception skills on each communicator, based on investigation of "a customer opinion".
  • Communicator training
    • We offer basic training such as the manner of reception to a beginner and a inexperienced person.
    In addition, we carry out the applied training to a person of intermediate, including training of claim.

Fulfillment Services

We support for the operation such as order receptionist, shipment of items, inventory control, receipt of money management, and receipt of the returned goods.

  • Back-office operations
    • We support for paperwork to operate a contact center(call center).
  • Contact center operations
    • We help to carry out the various customer services effectively.
  • Mail order
    • We carry out any operation that needed for a mail order.
  • The settlement/collection of the payment
    • Representation of the various settlement and collection of the payment.
  • The management of the distribution center
    • We perform a series of duties about the delivery, an order, management of data, inspection, and the load chase.
  • Campaign
    • We perform a series of duties about campaign and reporting.
  • Materials requests
    • We respond to requests for materials, and we also enclose and ship out the gifts.

Data Handling Services

  • Reporting
    • We arrange the report of customer data for marketing a strategy through our services-including inbound and outbound services.
  • Data analysis
    • We gather customer data from multiple contact channels : telephone, fax, e-mail, web, and report the results of our data analyses to our clients.
  • Text mining
    • It is possible to analyze the free answer parts, and make FAQ of a good quality by text mining.
  • Data mining
    • It is possible to find a pattern and a trend by analyzing a data and information that is accumulated in the company, and can support the business efficiency.
  • Data entry
    • We make the database by various documents from a customer, based on security management of the privacy mark.

Advertisement Services

It is possible to offer any advertisement in the same package with the program guide, is delivered to about 2,500,000 households, members of WOWOW, on each month.


Solution Services(ResQ Service)

We suggest various solution services-overflow call service, call back system service, consulting service(operation, training)-for the solution of a problem and improvement of operation.

  • ResQcall
    • Overflow call system "ResQcall" starts to the upper limit call automatically.
    The customer just input a reservation time they want a call, it will managed on the web and we call after busy time.
  • ResQweb
    • The voice concierge service "ResQweb" is unprecedented ASP service, it is possible to connect to call just click an icon (a button).
    It is easy to use for customers, and helps for royalty up, raise customer satisfaction.

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